Ludia Forums

Game does not start


#1

Hi,

When I start the app it hangs at 16/23 and does not go further. I already deleted and reinstalled the app, but it does not help. Any tips?


Thanks in advance
Hendrik


#2

Hey Jan_Hendrik_Schneide, changing the time zone setting on your device to one that is based in North America like New York or Toronto should help you load back into the game. If you’re still having issues, try some of the troubleshooting steps on this thread here: Stuck on loaded screen of game?
Our team is actively working towards minimizing connection issues for our players, if the problem persists after trying those steps, contact our team here at support+forums@ludia.com with your support key so they can investigate.


#3

Same exact thing happened to me. Stuck at 16


#4

Me too. Been trying to get into ap for over 3 hrs now. Just stalls at 16/23