Ludia Forums

Game freezes at "enchanting items"

I start game : there reads “enchanting items” bottom of screen. Nothing happens. Restart / phone restart do not fix…

No support?

Hey hvilppu_DJV, I’m sorry to hear that your game is freezing up when you try to upgrade an item. If you haven’t already, please email our support team here at with your support key and device information. Our team would be happy to try and help you out.


I must have misread your previous posts! My apologies. :open_mouth:

If you are having issues launching your game, please try restarting the internet connection your device is connected to. If you’re on both a WiFi and mobile network, please try disabling one or the other.

Should the issue persists, please email our support team so our team can take a closer look.