Ludia Forums

Game freezes at "enchanting items"

I start game : there reads “enchanting items” bottom of screen. Nothing happens. Restart / phone restart do not fix…

No support?

Hey hvilppu_DJV, I’m sorry to hear that your game is freezing up when you try to upgrade an item. If you haven’t already, please email our support team here at support+forums@ludia.com with your support key and device information. Our team would be happy to try and help you out.

Thanks!

I must have misread your previous posts! My apologies. :open_mouth:

If you are having issues launching your game, please try restarting the internet connection your device is connected to. If you’re on both a WiFi and mobile network, please try disabling one or the other.

Should the issue persists, please email our support team so our team can take a closer look.

Thanks!