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Game freezes at loading screen

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Bug Description: game freezes at loading screen and stopped working. Whenever I tap on the app it’s just the blank dinosaur and won’t let me log in or do anything. I’ve tried reinstalling the app and restarting my phone, I also have the most recent OS. Can anyone help?

Area is was found in:

How do you reproduce the bug:
Step 1- Click on app
Step 2 - game freezes
(add more if needed)

How often does it happen: All the time, since 2 days ago

What type of device are you using: IPhone 7

Anything else? (add screenshots or additional information here)

could someone help please lmao

Welcome to the forums, @Liv_Rose! I’m sorry to hear about your game freezing at the loading screen. If you’re connected to a WiFi connection, could you try forgetting the network on your device then re-adding it and see if that helps?

If you’re still unable to log in after doing that, our support team would be glad to provide additional troubleshooting steps. Please reach out to them at support+forums@ludia.com and please include your support key as it can help them locate your account faster. Thank you!