Ludia Forums

Game freezes during loading (happens frequently)

Bug Description: the game freezes while opening the app, always at step 17 (don’t know if useful).

How do you reproduce the bug:
Step 1- I open the app to play
Step 2 - Once arrived at step 17 in loading (dart gathering), it stays there forever.
Restarting the game has no effect, it freezes again in the same way.

How often does it happen: It happens randomly, like once every 3-4 days, but the frequency is starting to increase.

What type of device are you using: Honor 10, Android 9

Anything else?
If re-opening the app after 1-2 hours it works normally.
It’s quite frustrating because it totally prevents from playing.

Thanks for help!

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Hey FanteScelto, if this happens again, could you try changing the time zone setting on your device to either New York or Toronto and then restart your game?

Let me know if that helps.

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I will surely try, thank you!

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Hi Ned, my game is freezed right now (it freezed almost an hour ago, so I’ve tried it now to check the situation).
I’ve changed time zone to both NY or Toronto, and even restarted the phone after modifying setting, but unfortunately the game is still freezing at step 17.
:frowning:

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I’m sorry to hear that changing your time zone didn’t help. Could I ask you to contact our support team here at support+forums@ludia.com with your support key so our team could try and provide some further troubleshooting steps for you?

Hopefully, they’ll be able to get you back into the game ASAP.

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