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Game freezing after PvP battles


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Bug Description:

After I have a PvP battle, my game play freezes in another screen. I have to close out and restart.

Area is was found in:

When a PvP battle is over. Doesn’t matter who wins.

How do you reproduce the bug:
Step 1- Have a PvP battle.
Step 2 - Finish PvP battle.
(add more if needed)

How often does it happen:
Almost all the time since the new mass update.
What type of device are you using:
Apple iPhone Xs
Anything else? (add screenshots or additional information here)


This is where it freezes back to when my PvP battle is over. Time is currently 13:41 EST on 02/17/19 and I have had this happen to me 5 out of the 6 times I have done a PvP battle today.


Here again at 14:41 EST, 02/17/19. Happened also to my opponent from the same battle.


Here again at 14:53 EST on 02/17/19. Notice the incubator times and you’ll see that these are happening on a fairly regular basis.


That’s strange @Sly. I’m not really sure what could be causing this, but there are some troubleshooting steps on our FAQ here that might help:
If you’re still having this issue after trying those steps, please feel free to contact our support team here at with your support key.