Ludia Forums

Game lost connection to server and lost my rewards from a solid good card pack

So I was playing Jurassic world the game and just saved ten thousand jw loyalty points and finally bought a solid gold pack and got a legendary prestosuchas but then my game crashed and lost the money and Dino I got from this pack can I do anything to get this fixed

You would have to contact support with your “Support Key” so that they can look into your account for you and maybe fix it.

You can contact them at support+forums@ludia.com

It may take a few days until you hear back from them.