Ludia Forums

Game no longer works on wifi, only data

#1

I used to play on my home wifi but this no longer works. There is nothing wrong with my wifi. If I load the game on wifi I get a few different error numbers (10055 etc). I immediately can log on if I turn wifi off. If I turn wifi off and log in, and then once the game is loaded turn the wifi on, it just freezes the game and I have to restart. Help!

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#2

Sometimes my game does the opposite. It gives me reconnect codes 21844 and 10044 when I disconnect (I’m pretty sure it’s that), I need to restart the entire game when that happens. The game doesn’t work well on my wifi though, it always disconnects.

#3

Hey ajoyfulgirl, try adjusting your WiFi’s security setting because if it is set on a high setting, it could be blocking the game from accessing the connection. If you’re still having issues, email our staff here at support+forums@ludia.com with your support key and a screenshot of the error code so they can take a closer look.

#4

hey,
the same thing happened with me also. thanks for your replies that helped me to solve the issue. thank you so much.
best regards!!

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