Ludia Forums

Game not compatible with my device

Any one getting this issue? Here is a screen shot of the error and of my device

Hey Chenski, are you installing the game through the Google Play store?

Hi Ned

No, because it says the game is not compatible with my device

Could you contact our support team here at support+forums@ludia.com with your device information so our team can take a closer look to see why it’s not compatible? Thanks!

Thanks for the quick reply, I did actually contact the support email before posting here but they were not able to give me an answer,they just said it may be supported on a future update but did not give details why it’s currently incompatible and no rough timeline either,I just want to know the reason it’s not supported and a confirmation it definitely will be supported in a future update