Game not loading my location on the map

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Bug Description: map not loading location

Area is was found in: Map

How do you reproduce the bug:
Step 1- go to the map
Step 2 -

(add more if needed)

How often does it happen: every time I try to access the map

What type of device are you using: iPhone 11

Anything else? (add screenshots or additional information here)

Check your settings to see if precise location is on

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I don’t know if the phones are the same as Ipads but go to Privacy > Locations Services > JW Alive and check if Precise Location. It should be on (slid to the right) and green.

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Hi there Jwa1383. If the above suggestions don’t help, feel free to email our team at with your support key included for further assistance. Thanks!