Game reset, lost all progress. Garbage game system

Started the game a few weeks ago via using my facebook to log in. Game had a connection issue and it reset the entire game. I logged in via facebook again, but it has lost all progress.

Pretty garbage game if you ask me. These forums are littered with the exact same thing happening.

Wow that sux, hopefully u got a screenshot if your support ID # perhaps they can restore it.

Hey Oddyfox, I’m sorry to hear that you had lost the progress for your game. If you reach out to our support team here at support+forums@ludia.com, our team would be happy to try and help you.

Hey mate, same thing happened to me. Go to settings and make sure your Google Play account is connected. It can disconnect and log you in as a guest, thereby deleting ur progress. If that’s the problem, logging back into google play should restore it

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