Game reset, progress lost

Hi, my son has been playing this game for 3 years and all of a sudden he’s lost all his progress and VIP subscription. How do we get it back??

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hmmmm. try sending in the support key you see on the loading screen that was on his main account if he has it.

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I’ll give that a go, thanks :slight_smile: :crossed_fingers:

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Are you connected to Facebook? If so, try going through the tutorial. Then logout and log back in through Facebook

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He wasn’t but he is now, managed to get it back! Thanks for your help

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