Ludia Forums

Game reset when trying to collect a collectibles pack

I took the bundle of fish wood and collectibles packs for 600 runes, but when I opened the collectibles pack the game crashed and the pack vanished. Another Bug?

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I’m sorry that happened, Yo_Tam. Could I ask you to contact our support team here at support+forums@ludia.com with your support key? Our support team would be happy to help you.

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Try checking how many Collections items you’re still missing. I’ve noticed that if it falls below a certain number, a Collectibles pack won’t open.

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I am missing much more than 5 collectibles that are in a bag.

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Contacting “Support“ has never helped. I guess I will get the collectibles in few weeks. Consider the runes as donation to the game/support.

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This post was flagged by the community and is temporarily hidden.

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Same thing happened to me, my game crashed and the collectibles pack disappeared

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