Game starts to load but freezes before map appears

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Bug Description: JWA app begins loading but freezes at various points before the map is fully loaded. (Best case, the map flashed on screen briefly and the first news item appeared, and the game froze with the news/announcement on screen.)

Area is was found in: Loading screen

How do you reproduce the bug:
Step 1- Open the app.
Step 2 - Watch in dismay as the loading stops at some fraction of 31.
or, Step 2a - Feel a flicker of hope as 31/31 is replaced by a spinning DNA, then sink in resignation as that too freezes in place.

How often does it happen: Every time since update 2.17.25

What type of device are you using: iPad Pro, running version 15.6

Anything else?

Hide your support key!


that’s a noob mistake for sure, and thanks for catching it.

Hi @grayhyla, If you are not on a guest account I recommend uninstalling and reinstalling the game and seeing if that solves the freezing issue.

If that has no effect please send this info and your support key to so we can investigate this further.

Thank you!