Ludia Forums

Game won’t load- all recommended fixes tried

Hello,
My game has not worked in over a week now. I submitted a case on the 13th and still have not been contacted. I have repeatedly tried all of the fixes recommended and none have worked. My phone has enough storage too. Any help would be appreciated!

Welcome to the forums, @henrigirl! I have sent you a private message.

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Same here @Ronald…can’t get back into the game

Welcome to the forums, @hillKing. Our FAQ here provides steps that could help. If you’re still unable get in the game, our support team would be glad to provide additional troubleshooting. You can reach out to them in-game or via email at support+forums@ludia.com. Thank you.

Me too. My game failed to load twice today. Had to uninstall/reinstall (none of the other less drastic workarounds in the FAQ worked). Please fix the defect.