Ludia Forums

Game won’t load just keep sending me back to my home screen

What do I do about my game not loading. Checked internet it is fine. I sent support a note but I haven’t heard back.

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Welcome to the forums, Playful! Once our support team gets the chance to read your message, they will get back to you as soon as possible. It might take some time as messages are responded to in the order they come in. In the meantime, try forgetting the WiFi network on your device then reconnect to it and see if that helps. Thank you!

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Yea… if you email their support, it is going to talk a while. My tip is first bind your account to Facebook or apple then uninstall it. When you install it again it should work. Though you might lose your seasonal currency in the process, that is what I did when it does that.

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