Ludia Forums

Game won´t load the island

So, I cannot load my island, it always crashes. When I tried playing as guest (after reinstalation) everything was fine. Then i tred to log in through Facebook and game crashed before I was able to see my island like before. Any tips ?

1 Like

Hey Radek_Folta, could I ask you to reach out to our support team at so our team can take a closer look at this?

If you have your support key, please include it in your email as well.

Thank you!

1 Like

I have written an email but it has been almost 3 days ago and only bot replied to wait…
Worst part of it is that i bought VIP few days ago and I cannot play with it

Hey there, Radek_Folta. I’m sorry to hear that our team has not gotten back to you yet. Once our team gets a chance to review your ticket, they’ll be sure to try and reply to you ASAP.

May I also ask whether you are using an Android or iOS device to play the game?

Typical response time from a human is about 5 business days. So a couple more days to go.

1 Like