Ludia Forums

Game wont load (Iphone, black startup screen)

#1

So I have had this game for a long while now, and it suddenly stopped working, I opened the app and the only thing I see is a black screen. I’ve tried deleting and installing the app but it didnt fix it. I dont know what to do, I was in the process of getting the easter eggs for the dragon egg but now I dont have a chance to get that anymore because my game has been like this for about three days now. Its getting discouraging and annoying.

#2

I’m sorry to hear that the game is not loading for you, GeminiLucario. There are some troubleshooting steps from our FAQ here that might help if you try them: https://ludia.helpshift.com/a/dragons-titan-uprising/?s=troubleshooting&f=why-did-my-game-close-unexpectedly&l=en

If you’re still having issues after trying those steps, don’t hesitate to reach out to our support team here at support+forums@ludia.com and our team would be happy to try and help you as well.