Game wont load (Iphone, black startup screen)

So I have had this game for a long while now, and it suddenly stopped working, I opened the app and the only thing I see is a black screen. I’ve tried deleting and installing the app but it didnt fix it. I dont know what to do, I was in the process of getting the easter eggs for the dragon egg but now I dont have a chance to get that anymore because my game has been like this for about three days now. Its getting discouraging and annoying.

I’m sorry to hear that the game is not loading for you, GeminiLucario. There are some troubleshooting steps from our FAQ here that might help if you try them:

If you’re still having issues after trying those steps, don’t hesitate to reach out to our support team here at and our team would be happy to try and help you as well.