Ludia Forums



I get this error message when I start the game.
As you can see, it’s even connected to GameCenter. I’ve updated everything so I don’t understand why this happens.

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Welcome to the forums! :slightly_smiling_face:
Try to send your support key to the Ludia Support Team.
A moderator should post soon :slightly_smiling_face:


This happened to me today, but with Google Play. But I just reconnected and all was fine.


Hey North, our support team would be happy to try and assist you further with this if you emailed them here at If you have your support key, it’d be really helpful to include it in your email as well. In the meantime, could you try changing the time zone setting on your device to either New York or Toronto, then reconnect to the game and see if that helps? If you had recently travelled to another location with a different time zone, try changing your device’s time zone to that location and reboot the game. If you’re still having issues after trying those steps, our support team will have to take a closer look.