Ludia Forums

Gems disappeared


I logged into the game and was hatching my eggs when my phone died when I logged back on and rebooted the game all my gems were gone ! I had 1000 saved up any way of getting them back ?


Hey @Ch33ky1, I’m sorry to hear that your gems disappeared! In order to take a closer look at your account and figure out what might’ve happened, reach out to our support team at, including your support key in the email so that they can find you faster in their system. Thanks!