Ludia Forums

Gems disappeared

#1

I logged into the game and was hatching my eggs when my phone died when I logged back on and rebooted the game all my gems were gone ! I had 1000 saved up any way of getting them back ?

#2

Hey @Ch33ky1, I’m sorry to hear that your gems disappeared! In order to take a closer look at your account and figure out what might’ve happened, reach out to our support team at support+forums@ludia.com, including your support key in the email so that they can find you faster in their system. Thanks!