This is directed towards the Ludia team.
To start, I want to thank you guys for the work you’ve put into this game. It has been a very enjoyable experience for me and the people I know. On our discord server, we’ve put a lot of work into making our gameplay even better. But there are some concerns we’ve gathered over the course of a few months. I wanted to address them here. I also encourage that whoever agrees with these points, please voice your support for it.
#1. Flock packs. Imagine working for months, trying to get all the dragons from their respective flock and then getting a rather unsatisfying reward. My recommendation, we don’t necessarily even need a new dragon from the flock pack. That would be rather unbalanced if you finished a flock pack and then got a new dragon to go towards another flock pack. But how about some greater rune rewards or resources instead?
#2. I’m sure you’re aware already, but ads are all over the place. With an update, one aspect is fixed but then another seems to fall short. It would be nice to at least get an idea of how the ad mechanics work. How many can we watch per day? When does the ad limit refresh?
#3. Daily deals and sales. I know there are people out there who decide they’ll spend $80 on a mobile game. Which I don’t personally understand but no matter. You do you. But for those who don’t buy these deals, our screen is littered with 5 useless icons that even pushes the gauntlet icon out of view. I know that you keep track of who spends how much money, so maybe take that and also decrease the clutter if for example, a user doesn’t spend money on the game at all?
#4. Can we have a counter somewhere that shows how many dragons are currently out collecting resources? Some sort of… 4/9 type deal for example. Where 4 represents the dragons currently fishing, and 9 represents how many fishing slots you have.
#5. The gauntlet rewards are fine. I really appreciate the fact that we have so much more gauntlets now! It’s really fun! And I think the rewards are reasonable. However the spinning wheel UI really does not represent the values of the rewards well. The wheel appears littered with packs galore. Rather than getting hopes up maybe just fix the visual ratio of them? Or change the UI wheel altogether?
#6. A lot of us would appreciate better communication between Ludia’s Rise of Berk team and the players. It’s cute and all seeing “Spot the difference” on the Facebook page. But I think it would be a win win if instead we get an occasional post detailing current bugs, what you have planned, just general maintenance of the game. I honestly believe you’re going to get a lot less support tickets if you are generally more publicly verbal. It will also give us an indication that we’re being listened to and that you guys hear what we have to say.
#7. On the topic of support, I can understand you guys are probably absolutely smashed with tickets at the moment. CoVID and all isn’t helping either! And I hope you guys are staying safe. However we’ve found support response times are very much lacking. And as said before, if you guys are overwhelmed, say so! We are going to be 100x more understanding if you let us know what’s going on.
#8. And lastly… your hacker flagging system probably needs adjustment. It’s a little disheartening when my friend cannot get a fix for his game because he’s been “hacking”. What actually counts as a hack? Because there have been many bugs in the game before that could easily look like a hack (such as the notorious 24 million amber bug). What can we do to avoid being flagged as a hacker when we obviously aren’t hacking?
Also, if we WERE hacking, why would we contact support? If I was a hacker I’d just hack the items I wanted, why even bother with contacting you guys. Hackers have money at their fingertips. They don’t care if they’ve missed out on a Ludia given reward.
Anyway, this is a long post sorry but I wanted to address what’s been on our minds. Please consider what’s been written. I understand managing a seasonal game, especially during these times - is freaking hard. And thank you for your work. But there are a few things that need addressing.
Thank you and regards,