I think it’s ridiculous that “Once you’re locked in a conversation with a character, we can’t and won’t unlock it.”
There should be an option to do so. Especially when it happened because you logged in and suddenly get taken to a screen saying, “It’s a match!” Because someone you didn’t want has a crush. That glitch cost me a match I wanted.
There should be an option to pay or use gems to reset the match. Like if you wanted Rose and matched with Dahlia, $5 or 500 gems to reset and match with Rose to change to the counterpart. Or Nina and Antione. Got matched with Antoine because the app glitched and took you to the conversation instead of the timer option, $5 or 500 gems and reset it to match with who you want. Ludia REALLY needs to do this.