Ludia Forums

Getting stuck on 17/27 load screen

Can someone check my account I cannot seem to get past 17/27 have reinstalled and made sure internet is solid. Who do I give my support key to?

For me it’s not even loading

Same here. Stuck on 17/27, played this morning but can’t since.

Yeah I played a bit this morning but then stuck

Guys if you need help then send an email to this email address below just copy and paste the email addy into your address bar :grinning: :smiley: :grinning:
“Ludia Forum Support” ludia_issue_20181107180830737-b03ff7e36db6252@ludia.mail.helpshift.com

The only thing that has helped for me the 3 times it got stuck at 17 is to wait.

Hey everyone, I’m sorry to hear that you’re having so much trouble entering the game - don’t hesitate to contact our team at support+forums@ludia.com so that we can try taking a closer look at things on our end and provide you with some troubleshooting steps!

Did anyone got the answer? Same problem here…

I was eventually able to get back in later that night