Ludia Forums

Give back my gem

I purchsse worth 13000 gem and i didn’t receive it. I was so frustrated and deleted the lovelink. Give back my gem and how to retrieve again my account or is it possible you put it in another account in lovelink? My support key before is -edited-. I hope you will do something about it

Please check your messages @AllGaming_YT

Hope you will do something about it. Sorry earlier I already delete it.

Hi, AllGaming_YT, I’m sorry to hear that this happened! You’ll definitely need the assistance of our support team in order to get this sorted out, so please send them an e-mail at support+forums@ludia.com. so that they can get you back to chatting ASAP. Remember to include your current support key in the e-mail so that they can locate you faster in their system!