Glitch in battle


#1

I just battled 3 dinos in 5 sec. Literally. I lost before I made to move. How is that possible? The screen became super pixelated and then I lost.


#3

Hey Secondchance306, I’m sorry about what happened, that is really strange. I’m not sure what caused it, but if it’s still continuing, could you please try these steps and see if they help?

  1. Do not run any other applications in the background while using Jurassic World Alive.
  2. If you are on a WiFi connection, select your device settings > WiFi, and then tap your network to forget it. Then reconnect to your WiFi network.
  3. Please go to your device’s Settings, and turn off your data connection. Then, turn your connection back on.
    Doing this may stabilize your connection.
  4. Force close the app and then immediately relaunch.

If these steps don’t work, our support team can take a look at your account for you. You can contact them here at support+forums@ludia.com, it would be great if you could also include your Support Key in the email.