I have like mailed a 100 times about the glitches in the game and the support never genuinely replied. They just copy paste the troubleshooting steps and send it over along with a compensation(only once while the issue occurs like 20 or 30 times).
Worst thing is I recently encountered the same alpha battle getting stuck in between issue and it occured like 4 times in less than 24 hours. Feeling bad, I mailed the support regarding the issue and the worst thing is they didnt even notice what the issue is and just copy pasted those troubleshooting steps saying the developers are looking in to issue.
The issue I pointed out was alpha battle glitch and the issue he described was arena battle and gave me 250 medals unable to compensate any further.
Now, can you please tell me how can your support be trusted if it is like this. They didnt even care to read the subject of the mail in which it is mentioned alpha battle. They didnt even care to see a screenshot in which alpha battle got stuck.
I was really unhappy with this and because of this type of behaviour and false ensurances that I immediately uninstalled my game.
You guys dont fix these glitches which are constantly reoccurring and making the gameplay hell. Now, in addition you dont even care what we point out. I am really very disappointed by this.
Also you are not allowing me to show the mail screenshot here. So, how can you help me?