Google play error


#1

Every time I open up the app it tells me there is a connection error and I have to log into my Google play account. I then have to restart the app 2-3 times before it will actually load.
I’m doing this over WiFi and I have a strong connection so I know it’s not an error on my end.

This has only been happening since the update, please can it be looked into


#2

Hey Marie_Markey, try the troubleshooting steps for connection errors on this thread here and see if it helps: Stuck on loaded screen of game?

If you’re still having a problem with the loading, contact our support team here at support+forums@ludia.com with your support key, and they might be able to provide further troubleshooting.