After 20 or so emails back and forth with Ludia support and getting no help after providing proof of errors and missing games cash that I purchased I finally got Apple and google play store to refund 145$ I will be getting it soon. I tried to resolve the issues I had for 3 weeks now and get this I was only asking for them to refund game cash of 1,500 that got used when they did an update a month or so ago that was really not that much. But since they refused to help me or give me anything I called Apple and got my 9.99 VIP membership refunded for 3 months and cancelled this months and then I called google and showed them proof of what happened as I did for Ludia and google actually did something unlike Ludia they decided to refund all my in app purchases of 77.25. I tried to resolve this with Ludia I did not want all this money back but because they ignored me and treated me very badly when they did respond I decided to return the favor. They have lost a paying customer I would have spent triple this amount in the next few months but now I will not spend anything. Same with my husband he canceled his VIP and got a refund for his 4 months along with a $56.99 refund. LUDIA you need to learn how to treat paying customers and get new employees who actually know how to resolve an issue. You will continue to loose money and customers as long as you keeep treating them badly. HORRIBLE CUSTOMER SERVICE AND BAD EMPLOYEES!!!