Ludia Forums

Gps stops working and download issues

This has been a long time issue i have and started after the cenozoic update, if my cellphone restarts/turn off suddenly the gps of the game stops working (no matter if i delete the game data/cache) and i have to reinstall it, this comes with the second issue, after the game downloads and start installing suddenly a error pops and i can’t play.
Also it doesn’t matter if i do all the things the play store say to solve the issue, and i lost from a day to a week trying to download the game again.

Hey Swag_Hedgehog, could you send your device information and support key over to our team here at

Our FAQ here has some troubleshooting steps that might help as well:

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