Halloween Scent Incubator

I bought the Halloween Scent Incubator for $1.99 from my checking account. I waited for 20 minutes for even a “minimum guaranteed rare dinosaur”. Not one single dinosaur came. Please remedy this.
Thank you,
Ms. Spillers

1 Like

Our team would be glad to take a look at your account, @Tam, and see what might have happened. Could you reach out to our support team at support+forums@ludia.com, including your support key in the email?

What is a support key that you mentioned?

Hit your level number on the left top part of the screen… Then hit the “Settings” tab. You should find your support key on the bottom of the page…