Ludia Forums

Have not received incubator I paid for

#1

Hi
I’m looking for some help for my daughter. She used her Christmas iTunes voucher to buy the £9.99 holiday haul incubator. (3 times) and didn’t actually get the incubator. Has anyone had this before. She’s been waiting a while for a response through in game support but I guess it’s christmas so there’s no one in the office.

#2

No ones in the office till 1st jan

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#3

It’s an iTunes card. Are iTunes cards able to convert to cash?
Maybe that’s why?
I’m just trying to help with my limited knowledge.

#4

I’m sorry to hear that your daughter was having some issues with her purchases @Bev_Bailey. Our team would be happy to assist her once they get a chance to take a look at her ticket. To help our team’s investigation, could you make sure that important information such as a purchase receipt from the app store and her support key was included in the email to our support team? Thanks!

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#5

Thank you. I’ll send the receipts on from her account.