Ludia Forums

Haven't got my premium draff token from Shellfire

#1

Hi Devs. Yesterday I had problem with beating the Shellfire ( negative numbers on health) . Today it was fixed. But, sadly, I didn’t recieved my premium draft token from Shellfire. The game was threw me to new world, Hooligan Timberlands, but without my token. I haven’t got my token yet. Please, fix it. Thanks​:sleepy::sleepy::disappointed_relieved:

#2

Hey Denis_Rebro, our team would be happy to take a closer look at your account if you email them your support key here at support+forums@ludia.com.

#4

@Ned yes I contacted them 2 times. They still didn’t answer me.:sleepy:

#5

I’m sorry to hear that you have not heard back from our support team yet. They are receiving a lot more tickets than usual, so it might take some time for them to reply. However, our team is working hard to try and assist everyone who needs help ASAP. In the meantime, I wouldn’t recommend contacting our team again before they reply as it could further delay their process.