Ludia Forums

Having trouble with the store

I can’t get into the store for some reason and I don’t know why and I have an active google paly account.

There should be a big, green button at the bottom of the screen on the profile page (top left icon of a silhouetted person). If it’s not there then I would shoot the support team an email.

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Hey Chikennuggets, if you’re still having issues, please reach out to our team at, as Fish had suggested. Our team would be happy to take a closer look at the issue.

Please include your support key in the email as well. Thanks!