Ludia Forums

HELP! Account issues!

Hey guys I have a big problem. I am closing my fb account due to serious stalking and I need my account data to be transferred to a new fb account. Ive been playing for two years now and God I dont wanna lose all my progress but i havent been able to find a way to do this.
Any tips? I just want my jwa account to be linked to a new fb account so I can delete my current one without losing my progress.
Thanks in advance <3 lots of love.

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Hey Sonia_Lorenzo_Guzman, could you reach out to our support team at support+forums@ludia.com? Our team would be happy to try and help you with this. Also, please make sure to include your support key in your email.

Thanks!

thank you so much! I will

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support key is the 8 letters in the login screen right

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It is!

(I’m proud of you for taking action about your fb problems)(and for keeping JWA!)

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haha thanks girl. I really hope the support team can change it or unlink it from my current fb or something like that so I dont depend on FB. :stuck_out_tongue:

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