Ludia Forums

Help desk

So how long does it take for someone in customer support to get back to you? Last Saturday I message the in game help for buying gems and never getting it. Then Monday I emailed the help desk and I still haven’t heard back yet.

From what I’ve seen it usually takes a few days or so to hear a response back from an email sent to them.

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I’m sorry you’ve not heard back from our team, Tmari. Usually, messages are answered in the order they come in, so I can’t specify an exact time. However, please rest assured that our team will try and get back to you ASAP once they get a chance to review your message.

In the meantime, please refrain from updating your current message before our team replies, as that could cause further delays.

Thanks!

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