Ludia Forums

Help get my account back


I have been trying to contact the in game support
I have been waiting 24hours for a reply
Is there any other way to try and get help to fix my account


@Ned might be able to help…

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Hey Bree_Holden, I’m sorry to hear that you’re having an issue with your game account. If you had already reached out to our support team here at, our team should get back to you soon once they get a chance to see your email. In the meantime, could you try reconnecting to either Facebook or Google Play in the game and see if that gets you back into your game? However, if you were playing as a “Guest,” our team will have to assist you further with your account.


Also following this. One of my friend is also facing the similar issue. Are they busy because of the weekend ? Or maybe the reply window is just 48 hours?


It has been fixed

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