Ludia Forums

Help I cant find my account

My phone updated and logged me out of the app and I originally logged in as guest so I can’t find my account. I keep seeing things about a key or a number I need but I don’t have it. I bought gems in the game and I don’t want to lose that progress. Please help

Hey Joannie95, I’m sorry to hear that happened! Please reach out to our support team at support+lovelink@ludia.com. Our team would be happy to assist you with your account.

That was the first thing I did, do you think there’s a good chance I’ll be able to recover the account?

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Rest assured that our support team will try their best to help you with the account recovery process!

What are their usual response times? Is there a chance I won’t be able to recover my account for a while?

It’d depend on their current ticket volume regarding the response time.