Ludia Forums

Help I cant find my account

My phone updated and logged me out of the app and I originally logged in as guest so I can’t find my account. I keep seeing things about a key or a number I need but I don’t have it. I bought gems in the game and I don’t want to lose that progress. Please help

Hey Joannie95, I’m sorry to hear that happened! Please reach out to our support team at Our team would be happy to assist you with your account.

That was the first thing I did, do you think there’s a good chance I’ll be able to recover the account?

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Rest assured that our support team will try their best to help you with the account recovery process!

What are their usual response times? Is there a chance I won’t be able to recover my account for a while?

It’d depend on their current ticket volume regarding the response time.