HELP me get my account back please. I am a paid vip member

I just want my account back or someone that knows how to contact Ludia!?! Please help me.

Tried here?

Hello, @Brian13, I’m sorry to hear that you have not been able to get into your game! I know how frustrating that can be but let’s see if we can get you back to collecting DNA. If you usually play via Facebook or GooglePlay, please go into your in-game settings and tap reconnect. If you need help, feel free to reach out to us us at, including your support key so we can find you faster.

Hello John

May I have someone contact me please. I’m having no luck and I’m still paying for not playing. Frustrated a little. please help.


Hello, @Brian13, I’m sorry that you are still unable to get back into your game. Were you able to try the troubleshooting steps that I recommended?

Unfortunately, we cannot proceed with additional assistance unless you send an e-mail to our support team at the address that I included.

We’ll get you back into the game as soon as possible!