An error occurred during the hybridization process !!
But the shop did not open
That happened to me a couple of weeks ago with Leptostega. Submit a support ticket. Make sure you include your support key. Did you get your creature? If not make sure that’s part of your message
Hey Hamidan, could you reach out to our support team here at firstname.lastname@example.org with your support key? Thanks!
Unfortunately nothing we can do for you on that here in the forums, make sure you do an in game support ticket explaining your issue. I am sure they will sort it out for you.