Ludia Forums

Help,my account is gone!

Hi ludia,
I send a message to support because since the update my account (lvl 20 ) is gone!
And i found a lvl 2 when i logged back,i want to know if i can take my account back
Thank you in advance

Hey shining, was your game linked to either your Google Play or Facebook account? If you were, once you’re in the game, could you please try reconnecting to them?

If you were playing as a Guest account, our team will try and get back to you ASAP once they get a chance to review your message.