Hi there, I am in a panic mode and trying to explain to my son who is 7 1/2 that I will try my best to recover his game. His ipad did a update last night, this morning when he logged in it took him to a new game and it saved that game in his game center. We have tried to back up the account, etc… Anything we could think of we tried so far. He is a lvl 20 and had a few uniques and hard cash on there saving up for more boosts. I am lost at words on how to help my son become happy again when it comes to this game. If he can’t resolve this he won’t want to start over all again when he literally just got his tentorex to a lvl 24 from the tournament last month.
I went to the JWA app on his ipad and looked for the support key, but that support key matches up to his level 2 account. I didn’t think this would happen. I have screen shots of his name and all his dinos from last week.