Ludia Forums

Help please!

Who do I go to about making a complaint? Numerous emails have been sent with no acknowledgement! Purchased an item and not received. Sent 5 emails asking for help and only the bot response. I feel its disgusting that people pay out money and don’t receive their purchases to then be ignored repeatedly!! Absolutely disgusting! Would like a real person to help.

In the past I have good luck with the help desk, but recently I experienced the same thing. I finally just got a refund from my app store.

Hey Gemma2k20, could you send me a private message of the email address you used to contact our team so I can take a closer look for you? If you can give me your support key in the message as well, it’d be really helpful. Thanks!

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