Ludia Forums

Help request ignored

I sent an in game request for help weeks ago which has had only the auto response returned.
A few days later emailed support, got auto response and heard nothing since.

Are they that backed up or just ignoring me?

If they know you… prob ignoring… I would

i sent a query in on friday, received a response today…but then again, i’m sort of a big deal.

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Hey Jonny5, please rest assured that our team is not ignoring you. If you had updated your previous message before our team had the chance to respond, it could have changed your position in their queue.

However, could you send me a private message on the forum of your support key and the email address you used to contact our team? I’d be happy to take a look for you.

Thanks!

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They JUST got back to me.

Thanks!

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