Ludia Forums

Help with account recovery

My friend is trying to recover his account. No one has been in contact since June 18th. Is there anyway he can contact someone for assistance?

@Nicole_Irwin you can contact support at if you know your friend’s support key but just remember it takes 5 business days for someone at support to see your message. Sending another ticket will reset your position in the queue.

Hi there Nicole_Irwin. If your friend already emailed our team at, they should reply to him as soon as possible!