How do I email them because my purchase did not go through
The email is like support@ludia.com or something like that, to get the accurate email you should ask a mod.
This is ridiculous, the reason this has no replies is because it hides its own email! How ridiculous! Support@ludia.com
There email is support+forums@ludia.com but if you go under “settings” you should see a section called “help & support” if you tap that then you can contact them that way in game.