There are two ways to contact support:
contact via e-mail address at firstname.lastname@example.org
Scroll to the top of the forum page and click the black “Support” tab.
Click the orange “Contact Us” tab and fill out any and all pertinent information, including your support key.
Due to the volume of support tickets they receive, don’t e-mail them more than once or you’ll get reset in the queue. It may take 7-10+ days for Ludia to contact you, but rest assured they’re not ignoring you–they address support tickets on a first come, first serve basis and have to take care of the customers in line ahead of you first…Best of luck!