Due to the boost reset and the Amber Club failing to do one of their “perks” for members, how many big spenders are quitting or have you lost from your team?
The perk being the one where your personal representative is to notify you FIRST of upcoming events etc so that you’re ahead of the game.
Apparently these Amber Club representatives have failed their “most valuable customers” by failing to inform them of this reset and also not supporting these big spenders with helping them out on the boost the just deboosted.
A few people I know had deboosted fully maxed creatures that of course were max level as well. This cost these players a couple hundred or hundreds of dollars or real money in boost. Some of these were deboosted that morning or the night before.
Had these “best customers” been made aware of such a large event ahead of time they would have, I don’t know, waited until the reset to deboosted?
Once support as well as their personal representatives were notified of these players finding out through public post and not through amber club, they were very upset. What did these personal amber club representatives have to say? “Oh sorry about that I was just about to tell you. I’m sorry there is nothing I can do to help you with refunding your boost.”
So great way to support YOUR Largest supporters. These guys are SO special to Ludia that they were offered to be in the Amber Club and then were let down, shut down, turned down, and disrespected.
Very sad and poor customer service. How does this hurt Ludia to refund these big spenders their boost they had just lost because they weren’t informed of it before hand as promised? They’re giving everyone the free boost reset at full but your most dedicated players aren’t allowed to get some SUPPORT?
Shame shame shame.
I’m glad I don’t spend money and support these guys.