Ludia Forums

How to enter in account after reset iphone

Hello, my son had played the game before reset iPhone. After it he couldn’t enter to his account Dima#3582 and created new one. How he can resume the game in his old account?

Best regards,
Pavel

Hello, did your son connect to game center, facebook, or apple? If so, try logging in back into the account. If your son signed in as a guest, I don’t think there is a way to get back his account.

Welcome to the forums, @Dima12! If you haven’t already, don’t hesitate to reach out to our support team at support+forums@ludia.com as they would be glad to take a closer look. If your son has written down the support key of the original account, please include it in the email. Thank you.

He had used Apple ID , and then game send message that he can’t use this Apple ID. After it he entered like guest. Could you check situation with his account? Has it any links with Apple ID? His user name is Dima#3582

Best regards,
Pavel

пн, 29 июня 2020 г. в 04:14, TheUltimateT-Rex via Ludia Forums <ludia@discoursemail.com>: