Ludia Forums

How to switch account on iOS?

#1

Hi,
I have a problem. I can’t switch Rise of Berk account on iOS anymore.
My husband, daughter and I have different accounts in the game, but we can no longer play on the same device because the game persistently logs into one account.
I tried several times and different ways, but game always give me the posibility to connect to the same account.
Even re-installing the game did not help.
Can anyone explain to me the way of changing account on iOS.

#2

Hey there, @TinkerBell, I’m sorry to hear that you’re no longer able to switch accounts on your device! Although I’m really not sure what might be causing this problem, our support team would be glad to take a closer look and provide you with some troubleshooting steps. Reach out to them at support+forums@ludia.com, and if you can remember to include your support key you’d really be helping us out. Thanks!