Ludia Forums

How yo recover my account

Hello my name is Enzo Dioses,

I would like ti know if you can help me recover my account, since my previos cell phone was destroyed and I was playing in guest mode and what causes me the most pain is that I was at level 12

I’m sorry to hear that happened to your device, Enzo1. If you reach out to our support team here at support+forums@ludia.com with your support key, our team would be happy to assist you.

Please make sure to include that screenshot in your email as well.
Thanks!