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Huwawi p30. Lite connection issue red sign

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Bug Description: connection issue

Area is was found in:

How do you reproduce the bug:
Step 1- win on trex boss huwawi p30. Lite
Step 2 -
(add more if needed)

How often does it happen:everytime this comes on screen

What type of device are you using: huwawi p30 lite

AnythingScreenshot_20210318_084517_com.ludia.jw2 else? (add screenshots or additional information here)

Are you sitting too far away from your WiFi? If not, go into settings, turn WiFi off and back on again ot just put your password back in
If it still doesn’t work, send a ticket to

No. It only happens on the t rex raid? I’ve done cera and smilo in same Place. Been happening for weeks. Everytime I win trex raid I have to restart game. (we like to. Spam rex)

Hey Wanda, I’m not really sure why this issue only seems to occur with the T-Rex raid. If you reach out to our support team at, our team would be happy to try and take a closer look at this for you.

Please include your support key and device info in the email as well.